FAQ,s

Welcome to TinyMello!
We’re here to make your shopping experience simple, comfortable, and stress-free. Find answers to some of our most common questions below.

🧸 Products

What products do you sell?

TinyMello specializes in soft, cozy, and comfortable baby blankets designed for little ones. Our blankets are perfect for cuddling, naps, bedtime, stroller rides, and gifting.

Are your baby blankets suitable for everyday use?

Our blankets are selected with comfort and everyday use in mind. Please always follow the product-specific care and safety instructions provided with your purchase.

Will the product look exactly like the pictures?

We do our best to display our products accurately. However, colors may appear slightly different depending on your screen, device, lighting, and display settings.

🚚 Shipping

Where do you ship?

We currently ship within the United States.

Do you offer free shipping?

Yes! We offer Free Standard Shipping on U.S. orders.

How long does delivery take?

Our estimated timeline is:

  • Processing: 1–2 business days

  • Shipping: 3–5 business days

  • Estimated total: 4–7 business days

Please note that delivery times can vary due to weather, holidays, carrier delays, or other circumstances outside our control.

How can I track my order?

Once your order has shipped, you’ll receive a shipping confirmation email with tracking information.

💳 Payments

What payment methods do you accept?

Available payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • Apple Pay

  • Google Pay

  • Other payment options displayed at checkout

All prices are shown in U.S. Dollars (USD).

Is my payment information secure?

Yes. Payments are processed through secure payment providers supported by Shopify. We use industry-standard security measures to help protect your payment information.

🔄 Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery, subject to the requirements in our Return & Refund Policy.

How do I request a return?

Email us at support@tinymello.shop with your order number, the item you want to return, and the reason for your return.

Please do not send your item back before receiving return approval from our team.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible after receiving your order. Include your order number and clear photos of the item and packaging so we can review the issue and assist you.

📦 Orders

Can I cancel or change my order?

Please contact us as soon as possible after placing your order. Because we process orders quickly, changes or cancellations may not be possible once fulfillment has started.

What if I entered the wrong shipping address?

Contact us immediately after placing your order. We’ll do our best to help, but changes cannot be guaranteed once your order has entered fulfillment.

💬 Customer Support

How can I contact TinyMello?

We’re always happy to help!

Email: support@tinymello.shop
Phone: +1 214-345-3214
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM

We aim to respond to emails within 24 business hours.

Still have questions?

We’d love to hear from you. If you can’t find the answer you’re looking for, please contact our support team and we’ll be happy to assist you.

TinyMello — Small Comforts. Big Memories.